BOOKING & RESERVATIONS
Q: How do I book a transfer or tour? A: Simply fill out our request form or contact us directly. No prepayment needed – we will contact you shortly with pricing details.
Q: What are your operating hours? A: Our support team is available from 07:00-23:00, but our transfer services operate 24/7.
Q: How far in advance should I book? A: We recommend booking at least 24 hours in advance to ensure availability, especially during peak season.
Q: What information do I need to provide when booking? A: Please provide your flight details (for airport transfers), number of passengers, luggage amount, pickup location, and destination.
Q: Do I need to pay in advance? A: No prepayment is required. You can pay directly to the driver in cash or by credit card.
Q: Can I make last-minute changes to my booking? A: Yes, contact us as soon as possible, and we’ll accommodate your changes based on availability.
Q: Do you provide booking confirmation? A: Yes, you’ll receive a detailed confirmation with all transfer/tour details via email.
VEHICLES & CAPACITY
Q: What types of vehicles do you offer? A: We offer four vehicle categories:
- Standard Car: Up to 4 passengers, 5 bags
- Limo: Up to 3 passengers, 4 bags
- Van: Up to 8 passengers, 8 bags
- Mini Bus: Up to 18 passengers, 18 bags
Q: Are your vehicles luxury class? A: Yes, we operate a fleet of luxury Mercedes vehicles, equipped with the latest technology and safety features.
Q: Are the vehicles air-conditioned? A: Yes, all our vehicles are equipped with climate control for your comfort.
Q: What happens if I have extra luggage? A: Please inform us in advance about extra luggage so we can arrange the appropriate vehicle size.
Q: How old are your vehicles? A: Our fleet consists of modern vehicles, typically not older than 4 years.
Q: Are your vehicles insured? A: Yes, all our vehicles are fully insured and regularly maintained.
AIRPORT TRANSFERS
Q: Do you monitor flight delays? A: Yes, we track all flights and adjust pickup times accordingly at no extra charge.
Q: Where will the driver meet me at the airport? A: Your driver will wait for you at the airport perimeter.When you land please have your phone open.You will receive a welcome mesaage from our driver . When you are at the arrival hall ,just text you driver and in less then 5 minutes your driver will come to pick you up from the arrival and you will be on your way to your accomadation.
Q: What if my flight is cancelled? A: Contact us as soon as possible, and we’ll reschedule your transfer at no extra cost.
Q: How long does it take to reach Athens city center from the airport? A: Usually 45-50 minutes, depending on traffic conditions.
Q: What happens if I can’t find my driver? A: Contact our 24/7 support number +306980043077 ,provided in your booking confirmation, and we’ll locate your driver immediately.
Q: Do you provide meet & greet service at all hours? A: Yes, our meet & greet service is available 24/7 with an extra cost of 5 euros for the taxi service , including holidays.
TOURS & SERVICES
Q: What types of tours do you offer? A: We provide airport transfers, port transfers, half-day tours, full-day tours, private custom tours, and long-distance transfers.
Q: Can tours be customized? A: Yes, we can customize any tour to match your interests and schedule.
Q: How long are your half-day tours? A: Typically 4 hours, depending on the destination and your preferences.
Q: Do you provide water/refreshments during tours? A: Yes, complimentary water is provided in all our vehicles.
Q: Are your drivers also tour guides? A: Our drivers are knowledgeable about the areas and speak English, but they are not licensed tour guides.
Q: Can we make stops during tours? A: Yes, you can request stops for photos, refreshments, or sightseeing during your tour.
Q: Do you offer multi-day tours? A: Yes, we can arrange custom multi-day tours based on your preferences.
PAYMENT
Q: What payment methods do you accept? A: We accept cash (EUR), credit cards, and offer corporate monthly billing for business accounts.
Q: Are there any hidden costs? A: No, we operate with fixed, pre-agreed prices with no hidden charges.
Q: Do you charge extra for late night or early morning transfers? A: Yes, there is a small surcharge for night sift transfers between 22:35-04:45 .
Q: Is tipping expected? A: Tipping is not mandatory but appreciated if you’re satisfied with the service.
GENERAL INFORMATION
Q: Do your drivers speak English? A: Yes, all our drivers speak English and Greek. Some also speak additional languages.
Q: Can I request a specific pickup location? A: Yes, we offer pickup from any location in Athens and surrounding areas.
Q: Do you provide child seats? A: Yes, child seats are available upon request with an extra charge.
Q: What happens if I need to cancel? A: We understand plans can change. Please notify us as soon as possible about any cancellations.
Q: Is Wi-Fi available in your vehicles? A: Yes, all our vehicles are equipped with free Wi-Fi.
Q: What happens if I leave something in the vehicle? A: Contact us immediately, and we’ll help locate and return your belongings.
Q: Do you serve all Greek islands? A: We provide transfers in Athens and surrounding areas. For islands, we can arrange port transfers.
Q: Are your services available during holidays? A: Yes, we operate 365 days a year, including all holidays.